Operations Manager



Norse Care is Norfolk’s largest care company, providing compassionate, high-quality, award-winning care and support for over 1,500 people in residential care homes and housing with care schemes across Norfolk and Suffolk. Many of our locations provide specialist support for people living with dementia, ensuring loved ones are cared for to the highest standard.   

We have an exciting opportunity for an Operations Manager to join our team based at Bowthorpe Care Village ensuring the Care Home’s remain safe and well maintained whilst working closely with the Home Management to develop a warm, caring environment for our residents and tenants.

As Operations Manager you will be responsible for ensuring the operational delivering leading the Domestic, Laundry and Site Support teams to assist in the effective running of Bowthorpe Care Village. You must have the ability to formulate and develop a strong team environment. You will ensure personnel remain motivated, trained and capable of delivering requirements with a flexible approach. 

Our Successful Candidate

Our successful candidate will have previous experience of working within the industry at management level and be able to provide professional leadership promoting an efficient approach to service delivery whilst also demonstrating;

  • Experience managing and/or supervising staff, with knowledge of managing budgets and financial control
  • The ability to deliver against challenging performance indicators whilst motivating others to achieve their targets
  • Level 4 Diploma in Operations Management and/or Level 4 in Facilities Management (or equivalent) – Desirable
  • Excellent communication skills, both written and verbal

Our Offer

  • Competitive salary
  • Enhanced company benefits
  • 26 days annual leave plus 8 days statutory bank holidays
  • PRMS Bonus scheme
  • Nest Pension
  • Company sickness scheme

Please read the attached Job Description to ensure you meet the criteria before applying.

An enhanced DBS check will be required for our successful candidate, payment will be met by the employer. Please click here for details of our DBS policy relating to the recruitment of ex-offenders.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Due to the high numbers of applications we receive for our vacancies, if you do not hear from us within 2 weeks of the date you apply, please assume that your application has been unsuccessful for this position.