Team Leader Coach



NorseCare are an award-winning care home and services provider with homely residential facilities across Norfolk and Suffolk. We provide exceptional Care and residential support services as well as promoting a healthy, active and engaging living environment.

We have an exciting opportunity for a Team Leader Coach to join the team at NorseCare on a part-time, permanent basis working 21 hours per week.

As Team Leader Coach you will mentor, coach and guide Team Leaders, undertaking work-based observations and supervisions to support their development. Alongside leading on identifying improvements that can be made to assist Team Leaders within their roles and putting in place programmes to support any common development needs.

Main Responsibilities:

  • To observe, report and promote best practice by completing work-based observations
  • Work with Team Leaders to ensure they are equipped to be able to induct staff members, manage staffing cover and deliver effective handovers
  • To support Managers with the recruitment and induction of new Team Leaders.
  • Work with Team Leaders to create, update and review key care related documents, including care plans and risk assessments
  • To take a lead role in demonstrating good practice, values and standards of care


Our Successful Candidate:

  • Previous experience within a similar operational care role at supervisory level
  • Excellent ability to lead, supervise and motivate staff
  • Effectively communicate across all levels of the business
  • Demonstrate a positive approach to work


Our Offer:

  • Competitive rates of pay with excellent benefits
  • Enhancements for working weekends and Bank Holidays
  • Annual Leave entitlement plus bank holidays
  • An enhanced DBS check paid for by NorseCare.
  • Clearly defined progression routes supporting career development, offering fully funded NVQ Level 2-3 qualifications (after probation)
  • Full induction and training programme including specialist training.
  • Reward & Recognition scheme, including the opportunity to be awarded Love2Shop vouchers
  • NEST Auto-Enrolment pension scheme (subject to eligibility)

An enhanced DBS check will be required for our successful candidate, payment will be met by the employer. Please click here for details of our DBS policy relating to the recruitment of ex-offenders.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Due to the high numbers of applications we receive for our vacancies, if you do not hear from us within 2 weeks of the date you apply, please assume that your application has been unsuccessful for this position.

Our core values are at the heart of everything we do. We expect all our employees to embrace and share our values:

               Compassion - Aspiration - Respect- Empowering