This vacancy is now closed

North Wales- Deeside
Contract type
Permanent - Full time

We are looking for a Business Support Manager who has a strong operational and customer focused background to join the International Iceland Team. You will be a strong communicator who will take full responsibility for the day to day management of new and existing customer relationships around the world. You will be able to use your skills and experience to support, drive and challenge the performance of international customers whilst being proactive to create solutions in a fast paced and versatile market.

This is an exciting time to join Iceland International - we are an innovative and adaptable business working with franchise and distribution partners in over 50 countries around the world and still growing. If you are keen to be part of this journey and can bring your skills and experience to the role then please read on.

Purpose of Role \ Key Accountabilities

  • Identify and undertake projects which will challenge the norm and deliver commercial improvements within the International Business.
  • Develop strong internal relationships with UK teams to ensure the International business has adequate level of support and focus.
  • Ensure that day to day relationships with existing customers are being managed and operational issues are being addressed with realistic and sustainable solutions.
  • Develop strong relationships with customers and provide regular and ongoing communication, business support and guidance to develop the international brand and grow commercial performance across new and existing markets.
  • Have full accountability to achieve and exceed set sales targets and levels of customer service with an ambitious and can-do attitude as an ambassador for the Iceland brand.
  • Successfully launching new business opportunities and providing short, mid and long-term development plans as well as 1:2:1 support to develop and execute strategies for an on-brand and effective partnership.
  • Utilise being an industry expert to help review all processes and ensure they are as effective as possible, making recommendations, providing solutions, and taking accountability to change.
  • Have a well-structured and organised approach to work with and manage multiple stakeholders and projects in different time zones, languages, and cultures.
  • Carry out effective and strategic market research to identify and review business opportunities and subsequently provide recommendations and insight for the development in that market.
  • Provide a commercial review of weekly performance and a formal account of solutions and actions to each KPI to make recommendations and expectation setting in the progression of the financial year.

Qualifications/Knowledge/Experience/Technical Skills

  • Strong commercial awareness
  • Ability to build relationships at all levels
  • Excellent communicator in all forms
  • Analytical and numbers driven
  • Excellent presentation skills
  • If you have a retail or export background this would be desirable.
  • Account Management, Client Relationship background,
  • Perhaps a recruitment background who is looking to move on from recruitment within FMCG/Supply Chain.
  • Has GRIT, determination and resilience.
  • Solution focused, and customer service focused.

Alongside this we can offer you:

  • A very competitive salary with an excellent benefits package,
  • 25 days holiday, plus 8 days bank holiday,
  • 10% store discount, 30% club individual restaurant discount,
  • Free parking onsite,
  • Double discount weeks,
  • Highly subsidised restaurant onsite with our own Michelin Star Chef!
  • Subsidised Costa onsite,
  • Discounted gym membership,
  • Charity fundraising events,
  • Educational sponsorship,
  • Enhanced maternity/paternity leave,
  • Long service awards,
  • Work with our international clients
  • Reward & recognition,
  • Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!

Be Proud. Be brave. Be everything that makes us different. Be Iceland.

If this sounds like you and you want to come and join the Iceland team then please apply directly and a member of the recruitment team will get back to you!

Sunday Times Top 25 big companies to work for - 2020