This vacancy is now closed

Ref
82941
Business Unit
Workplace, Arts & Culture
Location
Bristol
Salary
Competitive
Closing date
30/04/2021
Contract type
Full time
Employment type
Permanent
Description

Location

 

Trinity Quay, Bristol

 

Overall Purpose of Job

 

The Front of House role is required to provide a first-class service. The role will be responsible for delivering a corporate professional service on daily basis, working alongside security and assisting the Facilities Manager with the management of the front of house services. The role deals with people from all levels of the business, as well as important business clients. The role requires excellent communication with the ability to ensure that all duties are processed in a professional and efficient manner.

 

Main Duties, Responsibilities & Accountabilities

 

  • To provide ownership of the Front of House and deliver a first-class reception service and visitor experience to all visitors and staff.
  • Ensure that an exceptional level of service is maintained at all times to all reception and visitor areas.
  • To take a proactive approach to visitor management and establish and maintain effective working relationships with all staff and contractors.
  • Maintain the reception area to ensure an impressive and professional appearance.
  • To issue access passes to staff members and contractors and contact their hosts to confirm their arrival.
  • Book Cars / Taxi’s and couriers for staff as required.
  • Manage the building access control system.
  • To maintain a smart appearance and comply with Avison Young’s and the Client’s policy with regards to dress code.
  • To adhere to Avison Young and the Client company standards at all times.
  • To monitor your working environment and report any issues to Facilities Management.
  • Build and maintain a current, working knowledge of all policies, procedures, and systems in relation to Health Safety and Environment relating to the role of the receptionist.
  • Production of performance and operating results, visitor statistics where required.
  • Work proactively to ensure that the requisite standards for all contracts procured in the management and delivery of reception related products and services are delivered to an appropriate standard that meets client’s expectation.
  • Undertake any other duties, appropriate for the post, as directed by the Facilities Manager.
  • Manage Avison Young Helpdesk requests. In the absence of the Facilities Manager be the first port of call for all facilities related issues and to liaise with the relevant contractors/suppliers to ensure that the Client works/services are carried out accordingly.
  • To ensure tenants are engaged and communicated on status and progress on issues raised.
  • To assist the Facilities Manager with administrative support and the day to day running of the facilities services.
  • To manage all suppliers and contractors in the absence of the Facilities Manager and ensure that all suppliers/contractor comply with Avison Young H&S policy.

 

Desired Knowledge, Skills and Experience

 

Experience

  • Experience of providing a reception service, quality customer services is all essential. The post holder should also have good communication skills, administration and IT skills, an enthusiasm for working with people, and a flexible approach to work
  • 1 – 3 years previous experience in a similar environment.
  • Experience in assisting Facilities Management in an administrative and coordinator capacity

 

Planning & Organisation

  • Good problem solving skills.
  • Ability to prioritise workload.
  • Excellent attention to detail.
  • Ability to meet deadlines.

Supplier Management

Communication

  • A good level of written and verbal skills.
  • Excellent IT and communication skills.
  • Well-presented and punctual.
  • Maintaining confidentiality of information

 

Teamwork and Leadership

  • A good team player.
  • The ability to put team and Client objectives before personal objectives and other considerations.
  • Supports and trains others.

 

Customer Focus

  • Ability to build relationships, internally and externally.

 

Regulatory

  • A sound understanding of the operation of the FM team and the effect of legislation on its performance / capability.
  • An understanding of statutory obligations within the Client’s business e.g. financial and contractual controls, data protection, money laundering and Health, Safety and Environmental legislation.

 

Technical

  • An understanding of the Facilities Management discipline and a basic understanding of building processes.

 

Financial

  • The ability to operate within agreed budgets and guidelines.

 

Office / IT Systems

  • Competent user of Microsoft Office software, including, Word, Excel, PowerPoint and Outlook.