Night Market Manager

Job Title

Night Market Manager

Business Unit

Avison Young – Workplace

Location

London and South East

Reports To

Regional Facilities Manager

Introduction

The Western International Market is a wholesale market in West London.

The market is a vibrant and important wholesale outlet for the London regions and the UK generally and is now, alongside Covent Garden and Spitalfields one of the three primary suppliers in the southern region.

Overall Purpose of Job

The role as Market Manager will be to deliver management services within a quasi-retail environment working with all stakeholders to ensure a vibrant and thriving working market. Key responsibilities will include liaising with tenants and the freeholder regarding the day to day running and operation of the site and ensuring  compliance with statutory, contractual and local authority regulations and processes.

As the Market Manager you will ensure exemplary standards of service are delivered to the tenants/ client and visitors to the site at all times. Team building and staff morale will be a priority of the jobholder, coupled with fostering good relationships with both traders and WIMTA, together with compliance, statutory, contractual and company regulations and processes.

Main Duties, Responsibilities & Accountabilities

As the Market Manager you will ensure exemplary standards of service are delivered to the tenants/ client and visitors to the site at all times. Team building and staff morale will be a priority of the jobholder, coupled with fostering good relationships with both traders and WIMTA. The role and responsibilities will include;

This role will include a variety of tasks including the following:

·       To lead the on-site team in the operational management and delivery of the relevant services including Cleaning, M&E, Security and Projects where applicable and appropriate

·       To act as a Health & Safety ambassador and ensure a safe working environment for the building users. Operate a safe traffic system including the management of forklift operators, forklift safety maintenance in conjunction with the tenants, WIMTA and forklift training providers.

·       To understand tenants requirements and needs and to foster a superior market environment whereby all parties benefit from a thriving and successful retail wholesale market.

·       To act as an onsite manager during night time trading hours dealing with management issues as they arise with a degree of autonomy.

·       Ensure safe and legal working practices and to deal with illicit trading in association with the on-site security team and WIMTA.

·       Conduct continual trading hours floor walks and engender a working relationship with traders throughout the scheme.

·       Provide effective management of operational rosters to minimise absence and to ensure that cover requirements are planned in advance utilising site based and relief resources for all relevant personnel

·       Managing the on-site sub contracts ( cleaning/security) and the  welfare of all site based staff and to adhere to HR policies covering all areas of managing employees .

·       Lead, recruit, develop and retrain staff to deliver quality services in the most efficient and effective manner

·       Supply the focal point for compliance and audit relationships liaising with external bodies.

·       To ensure that records are held and updated as required; .

·       Ensure compliance by sub-contractors and to monitor standards of performance.

·       To continuously review and introduce best practice into the business

·       Ensure that all communications are cascaded to team members in a timely manner as and when required.

·       Attend on site meetings as required.

·       Embrace a collaborative learning culture with your team and the wider business.  

·       Ensuring tenants adhere to the market rules and issuing penalty fines when necessary

·       To take overall responsibility for banking cash from car parking fees and penalty fines and completing documentation

·       Ensuring Energy Performance Certificates (EPCs) are undertaken when required

·       Sharing information with tenants on vacant units and when required  undertaking accompanied viewings

·       Reviewing service charge expenditure and service charge budgets with the appointed surveyors.

·       Obtaining quotes for site maintenance/works

·       Demonstrable leadership qualities and ability to deal with individuals at a senior level along with a personable approach to members of the public.

·       Capacity to deal with a complex retail environment and all the challenges that will present.

·       Ability to lead by example and to show empathy to traders within a seasonal industry whilst simultaneously ensuring compliance with safe working practices.

·       An individual with sufficient gravitas to deal with contraventions of both general and market laws/rules and able to generate respect for their leadership.

·       A responsive approach to change and able to manage a number of different situations/needs simultaneously.

·       Preferably experience within a similar role but consideration will be given to any commensurate senior experience ( e.g.; Armed forces/ management/ etc).

·       Excellent organizational skills with the ability to balance competing priorities and workloads;

·       Relationship management skills that enable you to work with people at all levels and across diverse nationalities;

·       Excellent written and verbal communication skills;

·       Effective relationship developer, who can contribute to a team based culture;

·       Ability to champion, support and deliver business initiatives;

·       Ability to work unsupervised and take responsibility;

·       Ability to demonstrate initiative and offer new ideas;

·       Adaptable and flexible in approach to work required;

·       Willingness and ability to work as a member of a team;

·       Application to detail and presentation.