Call Centre Agent - TP

This vacancy is now closed

Ref
47005
Department
Call centre
Location
Hythe Road, London
Salary
£20,600pa
Contract type
Permanent
Contracted weekly hours
40
Shift pattern
1 late night and 1 weekend day off
Description

Are you a self-motivated person with experience in delivering high standards of customer service?

Are you a smart and dynamic individual who has passion and drive to join our growing company?

We have an exciting opportunity for a Call Centre Agent to join our thriving customer services department. The main purpose of our Call Centre Agents is to help our customers with both their phone and email-based queries.

With over 1000 cars sold and collected a week this is very busy department. Our Call Centre Agents are the first port of contact for our customers. As a Call Centre Agent, you will play an integral part of our business and it is a great way to establish a solid foundation within the organisation.

For an insight into our operation and our vibrant working environment please see the following videos on YouTube:

https://www.youtube.com/watch?v=WN3z14SeBso

https://www.youtube.com/watch?v=oE8II9OmilA

As a Call Centre Agent:

Your role is to:

  • Answer all inbound calls that come through to the Call Centre
  • Assess all customer needs and carry out the necessary course of action, ranging from problem solution to booking test drives
  • Redirect calls to the relevant department and/or relevant member of staff
  • Manage customers enquires via email

You should have:

  • Good telephone communication skills
  • Customer service experience
  • Great attention to detail

What’s on offer?

  • 28 days' holiday pro rata
  • Company pension scheme
  • Childcare voucher scheme
  • Onsite gym
  • Vehicle purchase discount
  • Cycle to work scheme
  • Employee assistance programme

The Company reserves the right to the end this vacancy early or extend the vacancy end date depending on the volume of applicants.

Our awards include, the Motor Trader Industry Awards, Car Retailer of the Year Award and Used Car Awards from Car Dealer, to name but a few. Plus, we’re proud to be number 1 in the Motor Trader Top 50 of Independent dealers.

Please Note: By applying for this position you are applying to be in our talent pool for future positions.  Once this role becomes live successful CVs will be contacted by a member of our internal recruitment team to see if you are still interested in the position.

 

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